Wednesday 1/31/24 Journal Entry

I started my office shift by checking emails and going through the voicemails. We had one voicemail concerning a refund, so I gave them a callback ensuring that their refund had been processed, and gave them the time frame in which it would be deposited back into their account. Once I was done with that, I started going through the emails from the day before and early this morning. We did have a few more inquiries about summer camp dates for basketball, men’s gymnastics, and both men’s and women’s soccer camps. We also received an email from a parent wanting to buy film from a lacrosse camp. I was unsure about the situation, so I had to ask my supervisor about it and then forwarded the email to the director of operations. We got an official email back saying that they could not provide the film due to compliance issues. The lacrosse team has been working on how to sell it in a way that falls within compliance standards though. I also am in charge of sending out post-camp surveys, so I gathered all emails from the camps over the weekend and sent them the survey email. We also went live with our third Spirit Club event, so we received many emails on how to claim their tickets and how they could purchase additional tickets to the event. Once registration is closed, the ticket office then puts in all the tickets and makes sure seats are together for families. I continued to monitor the emails and answer phone calls until the end of my shift.

Image Provided By: Myself.